When a shipment gets refused, declined, or deemed un-deliverable by UPS, It becomes ineligible for Redirects and will be sent to our corporate office in Scottsdale AZ. (Usually takes 3-5 business days to arrive)
You are responsible for any freight costs incurred by such Return to Sender events as well as the freight cost to re-ship the boxes to your desired address.
We also bill for any repacking fees for any boxes that do not fall within UPS shipping guidelines and need repacked in order to survive the additional travel
We are not responsible for any box or box contents that incur damage due to refusal of repacking.